Shipping policy

Thank you for shopping with SEACAID. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below for details about order processing, shipping times, and delivery.

Order Processing

  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Most in-stock orders are processed within 1–3 business days after payment has been confirmed.
  • Custom-made or personalized products typically require 5–10 business days for production before shipping.
  • During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Shipping Destinations

We currently ship to most countries worldwide.

If your country is not available at checkout, please contact our customer support team, and we will do our best to assist you.

Estimated Delivery Times

Delivery times begin after your order has been processed and shipped.

Destination Estimated Delivery Time
Canada 2–7 Business Days
United States 3–8 Business Days
Europe 5–12 Business Days
Australia & New Zealand 7–15 Business Days
Rest of the World 7–20 Business Days

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Charges

Shipping costs are calculated during checkout based on:

  • Delivery destination
  • Package weight and dimensions
  • Shipping method selected

Any available free shipping promotions will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24–48 hours to become active after the carrier receives your package.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

We recommend checking with your local customs office before placing an international order.

Delivery Issues

Please ensure your shipping address is complete and accurate before placing your order.

SEACAID is not responsible for delays or delivery issues caused by:

  • Incorrect or incomplete shipping addresses.
  • Failed delivery attempts.
  • Refused deliveries.
  • Customs clearance delays.
  • Natural disasters or other events beyond our control.

If a package is returned to us due to an incorrect address or failed delivery, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date or within 48 hours of receiving a damaged package.

Please include:

  • Your order number.
  • Photographs of the damaged item (if applicable).
  • Photographs of the shipping box and shipping label.

We will work with the shipping carrier to resolve the issue as quickly as possible.