Return, Exchange, and Refund Policy

At SEACAID, your satisfaction is our priority. We’ve designed a straightforward return, exchange, and refund policy to ensure a hassle-free shopping experience.

Returns & Exchanges

  • You can return or exchange items purchased without a coupon or discount within 5 days of receiving your order.
  • Items must be unworn, unwashed, undamaged, and in their original packaging with tags attached.
  • Once we receive the item, we will inspect it and notify you of the return/exchange status.

Exchanges :

  • We offer exchanges for items of the same value. 
  • Exchanges are subject to stock availability.

Refund

  • Refunds are processed for the cost of the item only, excluding original delivery charges.
  • Refunds are not available for items purchased with coupons or discounts; only exchanges are offered.
  • Custom or personalized orders are non-refundable and non-exchangeable.
  • Once approved, refunds will be processed within 6–9 business days to your original payment method.

Return and Exchange Guidelines

  • Items must be returned in their original condition with all tags attached.
  • Returns are accepted for:
    • Defective or damaged items during transit (images required).
    • Incorrect items received (images required).
    • Size issues (refer to our sizing chart before ordering).
  • Note: No refunds or exchanges for items missing original tags, packaging, or showing signs of excessive use.

Order Cancellation

  • Orders can be canceled before shipping. Shipped orders cannot be canceled.

Important Notes

  • Color Disclaimer: Product colors may vary slightly due to screen resolution differences.
  • If you have any size or product-related queries, contact us at admin@seacaid.com for assistance.

By following these simple steps, we aim to make your shopping experience with SEACAID as smooth as possible. If you have any questions or concerns, don’t hesitate to reach out to us at admin@seacaid.com.